Terms & Conditions

Last update : 18/01/2025 18/01/2025

1. General company information :
Legal name of the company : A.R TRADING
Full address: Parc Icade Bât Panama, 45 Rue de Villeneuve, 94150 RUNGIS, France
Legal status :
SIRET : 93133303300013
Contact email : contact@artrading.fr
Applicable jurisdiction: European law

2. Nature of services or products :
A general description of the business: Meat wholesale & semi-wholesale, to professionals only, sales & purchases worldwide - international.
Types of products on offer : Beef and lamb
If specific ordering or booking conditions apply: Sale by quotation only

3. Sales policy :
Orders :
Is there a minimum order? A pallet of 750kg
How do you place an order: by e-mail or telephone? both
Price :
Are the prices shown exclusive of tax or inclusive of VAT? There are no prices displayed on the site other than by telephone or email.
Do prices vary according to volume or country? Yes, depending on volumes and delivery costs for each country.
Payment :
Payment methods: bank transfer, credit card, other? Bank transfer.
Are there any payment deadlines, e.g. 30 days after invoice? It depends on the customer.
Penalties for late delivery? Yes (with our insurance and the customer's insurance).

4. Delivery :
Delivery times and methods: areas covered, estimated time, parcel tracking. Areas covered: all of Europe , Estimated time: depending on the carrier , tracking: with the carrier .
Here is an example of a clause to include in the terms and conditions of your website concerning delivery conditions for a meat trading company:

Delivery terms
Respecting the cold chain :
A.R Trading guarantees strict compliance with the refrigeration chains required to preserve product quality and safety. All products are transported in refrigerated vehicles that comply with current standards, with rigorous monitoring of temperatures during transport.
Partner transporters :
Deliveries are made in collaboration with partner carriers specialised and certified in the transport of perishable products. These partners meet the quality standards required to ensure delivery in good condition and on time.

Liability for delivery delays or problems
Late delivery :
Although A.R Trading undertakes to respect the delivery times indicated, these times are given for information only and do not constitute a contractual obligation. In the event of delays due to unforeseen circumstances (force majeure, logistical disruptions, etc.), A.R Trading cannot be held liable. However, we undertake to inform the customer as soon as possible and to agree, if possible, on a suitable solution.
Non-conforming or damaged product :
Upon receipt of the goods, the Customer must immediately check the condition and conformity of the products. Any anomaly (damaged product, product not conforming to the order, etc.) must be reported to A.R Trading in writing within 24 hours of receipt of the order, accompanied by supporting photos if necessary.
Damaged product: If the product is found to be damaged on delivery, A.R Trading undertakes to provide a replacement or refund, subject to stock availability.
Non-compliant product: In the event of a non-compliant product, we undertake to rectify the error by offering a solution such as an exchange, refund or credit note, depending on the customer's preference.
Limitation of liability :
A.R Trading shall not be held liable for any indirect damage or financial loss resulting from a delay or problem in delivery. The liability of A.R Trading is strictly limited to the value of the products concerned.
Force majeure :
In the event of force majeure (strikes, natural disasters, unforeseeable events, etc.), delivery times may be extended without A.R Trading being held liable.

5. Warranty and returns :
Product returns
Terms and conditions of return:
Due to the perishable nature of the products sold, returns are generally not accepted, except in the case of non-conformity or a proven defect. All requests for returns must be justified and comply with the terms and conditions described below.
Non-conformity or defective product:
If a product delivered is damaged, does not conform to the order or has a defect, the customer must inform A.R Trading within 24 hours of receiving the goods.
The complaint must be accompanied by evidence (photos or videos) demonstrating the problem.
Once the claim has been validated, A.R Trading may propose one of the following solutions:
Product replacement, subject to availability.
Partial or full refund.
Issue of a credit note to be used for a subsequent order.
Products not eligible for return:
The following products are not eligible for return:
Products whose cold chain has been broken after delivery.
Products already opened, handled or partially consumed.
Produits livrés conformes à la commande mais refusés sans justification valable.
Return procedure :
For all accepted returns, the products must be securely packaged and kept at an appropriate temperature until they are collected or returned. Return costs may be charged to the Customer, except in the case of a defective product or a delivery error attributable to A.R Trading.
Force majeure :
A.R Trading cannot be held responsible for defects or deterioration caused by external conditions beyond its control, such as carrier delays, interruptions in the cold chain due to technical incidents, or any other situation beyond its control.

Garantie qualité des produits
Quality commitment :
A.R Trading guarantees that all the products it markets comply with the health and safety standards in force, in accordance with the legislation applicable in Europe . Our products undergo strict controls throughout the supply chain to ensure freshness, quality and compliance with industry standards.
Product traceability :
Each product delivered is accompanied by the information required for traceability, making it possible to identify its origin, the stages of processing and the conditions of transport. This traceability is put in place to ensure total transparency and to meet regulatory requirements and the expectations of our customers.
Compliance with health standards:
All products are handled, stored and transported in compliance with applicable health regulations, including maintaining the cold chain.
Our facilities and logistics partners comply with strict hygiene standards to prevent any contamination or spoilage of products.
Warranty of conformity :
In the event of non-conformity (quality defect, damaged product, or other anomaly), A.R Trading undertakes to :
Replace the defective product or reimburse the customer, subject to verification and a justified complaint within the allotted time.
Cooperate fully with the relevant authorities in the event of an identified health problem.
Warranty exclusions :
The quality guarantee does not apply in the following cases:
Break in the cold chain attributable to the customer after delivery.
Improper storage or handling of the product by the customer.
Expiry of the use-by date without prior notice.
Contact and assistance:
Any questions regarding product quality or traceability can be addressed to our customer service department. We undertake to deal with each request as quickly as possible.

Responsibility:
Limitation of liability :
Force majeure :
A.R Trading cannot be held responsible for delays, damage or losses resulting from events beyond its control, such as :
Natural disasters (floods, fires, earthquakes, etc.).
Strikes, blockades or interruptions to logistics services.
Government restrictions or unforeseen regulations.
Unforeseeable technical breakdowns affecting transport or storage operations.
In the event of force majeure, A.R Trading undertakes to inform the Customer as soon as possible and, if possible, to propose an alternative solution.
Transport problems :
Although A.R Trading selects reliable partner carriers specialising in the transport of perishable products, the company declines all responsibility in the event of :
Delays due to carriers, unless these are the direct fault of A.R Trading.
Damage caused by improper handling by the carrier, unless proven otherwise.
Limitation of liability :
A.R Trading's liability is strictly limited to the value of the products concerned by the claim, excluding any indirect damage, loss of income or other financial loss suffered by the customer.
Customer obligations :
The customer is required to check the condition and conformity of the products upon receipt and to report any anomaly within the specified time (24 hours after delivery). After this time, A.R Trading cannot be held responsible.

Obligation to comply with international health regulations
Compliance with health standards:
A.R Trading undertakes to comply scrupulously with all international health regulations applicable to the trade, storage and transport of meat products. These standards include, but are not limited to:
Regulations laid down by the World Health Organisation (WHO).
The guidelines of the FAO (Food and Agriculture Organisation of the United Nations).
HACCP (Hazard Analysis and Critical Control Point) standards for food safety.
Quality control and traceability :
All products undergo rigorous quality controls at every stage of the process (from supplier selection to final transport). Each batch is accompanied by the necessary information to guarantee full traceability.
Responsibility of partners :
A.R Trading works exclusively with suppliers and carriers that comply with international standards. Any failure on the part of a partner will be treated with the utmost rigour and may give rise to corrective action or contractual penalties.
Working with the authorities :
In the event of an inspection or dispute relating to health compliance, A.R Trading undertakes to cooperate fully with the competent authorities and to provide all the documents necessary to guarantee the transparency and safety of the products.

7. Confidentiality and personal data :
Practices concerning the collection and use of customer data : RGPD
Types of data collected = names, contact details, customer orders.
Security measures applied to customer information: RGPD

8. Intellectual property :
Rules on site content (text, images, logos): content may not be used or reproduced without authorisation.
9. Dispute resolution :
Process in the event of a disagreement with a customer :
In the event of disagreement between the Customer and A.R Trading concerning an order, delivery or any other aspect of the commercial relationship, the parties undertake to :
First stage: amicable resolution
The customer is invited to contact our customer service department to explain the nature of the dispute. We undertake to examine the complaint within 48 hours and to propose a fair solution.
Second stage: mediation or arbitration
If no amicable solution is found, the parties may agree to have recourse to an independent mediator or an approved arbitrator to reach a rapid and impartial resolution.
Jurisdiction :
In the absence of amicable resolution or recourse to mediation or arbitration, any dispute will be submitted to the competent courts of the place where the registered office of A.R Trading is located.
Applicable law :
These general terms and conditions are governed by the national law applicable to the activity of A.R Trading .

Exclusion of small claims :
Minor complaints (e.g. small amounts or non-material aspects) may be settled in a simplified manner, without recourse to a formal procedure, in accordance with A.R Trading's internal rules.

10. Information specific to the food sector :
Health guarantees, traceability and specific standards applied
Health guarantees :
A.R Trading is committed to rigorously complying with all national and international health standards applicable to the marketing of meat. This includes :
Compliance with HACCP (Hazard Analysis and Critical Control Point) standards to guarantee food safety throughout the supply chain.
Application of relevant ISO certifications, such as :
ISO 22000: Food safety management systems.
ISO 9001: Quality management systems, applied to operational processes.
Regular audits of our facilities, partners and logistics processes to ensure compliance with regulatory requirements.
Product traceability :
Every product marketed by A.R Trading is fully traceable, from breeding to final delivery. This traceability includes :
Precise identification of the origin of the products, including the country of farming and processing.
Monitoring the production and transport stages to ensure compliance with health standards at every stage.
Documentation available to the customer on request, attesting to the traceability and conformity of the products.
Specific standards applied to meat :
A.R Trading works exclusively with certified suppliers who comply with international standards for meat production and processing, including quality labels (Label Rouge, organic, etc.) where relevant.
All products comply with sector-specific regulations, such as the standards of the European Union or other relevant regional bodies.

Information on product origin and quality
Origin of products :
A.R Trading carefully selects its suppliers and guarantees total transparency regarding the origin of the meat it sells. We favour partners who respect sustainable and ethical practices and comply with animal welfare standards.
Product quality :
The products on offer undergo rigorous checks to ensure they are fresh and meet customer expectations.
Quality is attested by certificates and microbiological analyses, available on request.
The characteristics of the products, such as use-by dates, storage conditions and nutritional specifications, are clearly indicated for each order.
Labels and certifications :
Where applicable, products may bear labels or certifications attesting to their quality and origin (e.g. Label Rouge, organic, PDO/PGI). This information will be specified in the product descriptions or contractual documents.

GENERAL TERMS AND CONDITIONS OF USE OF THE A.R TRADING WEBSITE

ARTICLE 1 : Subject
These ‘general conditions of use’ provide a legal framework for the use of the services of the A.R Trading website (hereinafter referred to as ‘the site’).
Access to the site constitutes a contract between A.R Trading and the User and must be preceded by acceptance of these GCU. Access to this platform implies acceptance of these GCU.
ARTICLE 2 : Term of use
The A.R Trading website is published by A.R Trading, located at Parc Icade Bât Panama, 45 Rue de Villeneuve, 94150 RUNGIS, France.
Contact :
Email : contact@artrading.fr
Phone: +33 769 30 34 99 / +33 184 75 25 00
ARTICLE 3 : Website access
The A.R Trading website provides free access to the following information:
About the company
Details of meat wholesale and semi-wholesale services
Contact details
The site can be accessed free of charge from anywhere by any user with Internet access. All costs incurred in accessing the services (computer hardware, Internet connection, etc.) are the responsibility of the User.
Access to the site may be interrupted or suspended by the Publisher for maintenance purposes without prior notice or justification.
ARTICLE 4 : User responsibility
The User is responsible for the risks associated with the use of his/her login and password. The User's password must remain secret. In the event of disclosure of the password, the Publisher declines all liability.
The User is responsible for the risks associated with the use of his/her login and password. The User's password must remain secret. In the event of disclosure of the password, the Publisher declines all liability.
ARTICLE 5 : Responsibility of the Publisher
The Publisher cannot be held liable for any malfunction of the server or the network. Similarly, the site may not be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party.
The Publisher undertakes to use all necessary means to guarantee the security and confidentiality of data. However, it does not guarantee total security.
ARTICLE 6 : 8. Intellectual property :
The content of the A.R Trading website (logos, text, graphics, videos, etc.) is protected by copyright under the French Intellectual Property Code.
The User must obtain the Publisher's authorisation before reproducing, copying or publishing any of this content. The content may be used by Users for private purposes; any commercial use is prohibited.
ARTICLE 7 : Personal data
The User must provide personal information in order to contact the company. The User's electronic address (e-mail) may be used by the A.R Trading site to communicate various information.
A.R Trading guarantees respect for the User's privacy, in accordance with the French Data Protection Act no. 78-17 of 6 January 1978.
ARTICLE 8 : Hypertext links
The site may contain hypertext links to other websites. Users are informed that the Publisher has no control over these sites and cannot be held responsible for their content.
ARTICLE 9 : Changes to the general terms and conditions of use
The A.R Trading website reserves the right to modify the clauses of these general conditions of use at any time and without justification.
ARTICLE 10 : Term of contract
The duration of this contract is indefinite. The contract takes effect with regard to the User from the start of use of the service.
ARTICLE 11 : Applicable law and jurisdiction
This contract is subject to French law. In the event of a dispute between the User and the Publisher that cannot be resolved amicably, the Créteil courts shall have jurisdiction to settle the dispute.